Privacy Policy

At CitiMaster, your privacy is our priority. This Privacy Policy explains how CitiMaster Expert Services LLP ("CitiMaster", "we", "us") collects, uses, stores, and protects your personal information when you use our platform at www.citimaster.co.in and our mobile applications.

1. Information We Collect

a) Information you provide directly:

• Name, phone number, email address, and location when you register
• Profile information and photos (for Providers)
• Booking details, service preferences, and payment information
• Reviews, ratings, and feedback you submit

b) Information collected automatically:

• Device information (model, OS, app version)
• IP address and approximate location
• Usage data — pages visited, services searched, time spent
• Cookies and similar tracking technologies

2. How We Use Your Information

• To create and manage your CitiMaster account
• To match you with relevant local service providers in Jhansi
• To process bookings and payments securely
• To send service updates, booking confirmations, and alerts
• To improve our platform, features, and user experience
• To prevent fraud, abuse, and unauthorized access
• To comply with legal obligations under Indian law

3. Sharing Your Information

CitiMaster does not sell your personal data. We may share information only in the following circumstances:

• With Providers: Your name, contact details, and booking information are shared with the service provider you book.
• Payment Processors: Securely transmitted to our payment gateway partners for transaction processing.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, with appropriate data protections in place.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. However, no method of internet transmission is 100% secure, and we encourage you to keep your login credentials confidential.

5. Cookies

CitiMaster uses cookies to enhance your browsing experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect some features of the platform.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with relevant data protection authorities

7. Children's Privacy

CitiMaster is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data being collected, it will be promptly deleted.

8. Third-Party Links

Our platform may contain links to third-party websites. CitiMaster is not responsible for the privacy practices of those sites and encourages you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of CitiMaster after changes implies acceptance of the updated policy.

10. Contact Us